Case Study

Project:

Crisis Communication Training

Client:

Rendall & Rittner

We’ve been working with Rendall & Rittner for over ten years, providing them with crisis management support across all platforms. With a business which has expanded not just by numbers but by location, we suggested a crisis comms workshop to ensure employees are aware of crisis protocol and how we deal with a crisis, whether online or offline.

Over 240 members of their team including onsite staff, property and estate managers and customer care representatives attended the session.

The key objectives of the workshop were to highlight what situations could be defined as a crisis, how to recognise if a situation could escalate into more of an issue, examples of good and bad crisis communications, and the process of responding on social media.

 

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Catherine Orezzi, HR Director at Rendall & Rittner said:

“I found the session on crisis communication really useful. I thought the presentation was engaging and it was very real to the situations we face in property management. The steps were clear and the support and guidance that Oracle offered was well received.”

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